Trade Compliance Manager (Import and Export) Scorecard
KRA
KPI
Target
Regulatory Compliance
1. Number of compliance violations
0 violations per quarter
2. Timeliness of regulatory filings
100% on-time filings
3. Accuracy of documentation
99% accuracy rate
Customs and Trade Management
1. Customs clearance time
Average clearance time < 48 hours
2. Cost of customs duties and taxes
Reduction by 10% annually
3. Number of customs audits passed
100% audits passed
Risk Management
1. Number of risk assessments conducted
Minimum 4 assessments per year
2. Number of incidents of non-compliance detected
0 incidents
3. Implementation of corrective actions
100% implementation within 30 days
Process Improvement
1. Reduction in processing time for import/export documentation
20% reduction annually
2. Number of process improvement initiatives implemented
Minimum 3 initiatives per year
3. Employee training sessions conducted
Minimum 2 sessions per quarter
Stakeholder Management
1. Satisfaction score from internal and external stakeholders
90% satisfaction rate
2. Number of stakeholder engagement activities
Minimum 6 activities per year
3. Resolution time for stakeholder queries and issues
Average resolution time < 24 hours